Customers Call Agent at S&S Hotels and Suites

S&S Hotels and Suites – Described as an urban oasis, this luxury boutique hotel nestled in the heart of Victoria Island, the business capital of Lagos, offers unique style, spacious guestrooms and suites and especially gracious services that make it an ideal getaway spot for business and leisure travelers alike.

We are recruiting to fill the position below:

Job Title: Customers Call Agent

Location: Lagos

Job Description

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities
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  • Proven working experience as a customer service manager for smart phone.
  • Experience in providing customer service support.
  • Excellent knowledge of management methods and techniques.
  • Proficiency in English.
  • Working knowledge of customer service software, databases and tools.
  • Awareness of industry’s latest technology trends and applications.
  • Ability to think strategically and to lead.
  • Strong client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.
  • BS Degree in Business Administration or related field.

Application Closing Date
15th November, 2016.

How to Apply
Interested and qualified candidates should send their cover note and CV’s to:

Note: Qualified candidates will be contacted after CV review.

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