In order to push our continued level of success, we require talented and resourceful individuals to fill the role stated out below:
Job Title: Offline Activation Officer
- Enlisting and onboarding of real estate agencies.
- E-mail and telephone support, investigating, diagnosing and resolving agents’ enquiries; working where necessary with internal support teams and other colleagues (e.g., call-center, Finance, IT).
- Taking end-to-end ownership over issues and managing agents expectations accordingly, appropriately escalating issues where required, providing education and ensuring issues are fully resolved in a timely manner.
- Request bespoke reports for agents on a variety of data sets such as product usage.
- Accurately recording and updating agent information across multiple internal systems.
- Proactively and constructively contributing ideas and challenging the team’s processes where potential improvements have been identified.
- Attending and actively contributing to meetings or projects thjob atbenefit the wider team, including occasional user testing, new product and process training, and sharing sessions
- Perform a high volume of cold calls (50-80 daily) in order to secure new business
- Systematically penetrate an assigned geographic territory to maximize ToLet’s listing coverage to the maximum amount possible.
- Deliver compelling presentations via telephone & email. Sell high level prospects on the value of working with ToLet.
- Serve as a brand ambassador for ToLet, representing the best interests of the company, its advertisers, and industry partners , while simultaneously increasing goodwill and brand awareness of ToLet tools and services.
- Accomplish targeted performance objectives on a consistent basis.
- Perform all necessary administrative and processing functions to secure listing feed contracts and insure the listings are processed and posted to ToLet. Document all activities in on relevant ToLet platforms.
- Minimum of HND certificate
- Fully understanding property management and its financial aspects
- In depth knowledge of all rules and regulations surrounding property management
- Competency in MS Office and relevant databases and software
- Customer focus and bottom line orientation
- Interpersonal savvy with strong communication and presentation skills
- Well organised with excellent time management skills
- Strong attention to detail.
- You are curious, a keen problem solver with a desire to take ownership to resolve issues.
- You have strong confident communication skills.
- You are able to manage expectations and build a strong rapport with agents.
- You have the ability to challenge ideas, ask questions and provide ideas.
- A strong team player who forms positive relationships with both colleagues and customers.
- The ability to be adaptable and work outside of a set process where required, able to use your initiative and judgement to best handle the request.
- You are a disciplined, organised, thorough individual who demonstrates proactivity and responsibility.
- Proficient in Excel and Word.
Application Closing Date
30th November, 2016.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note: Shortlisted candidates would be contacted for an interview invitation job atshort notice.