Quality Controllers at ToLet.com.ng

ToLet.com.ng -Nigeria’s 1st online lettings agency and one of Nigeria’s fastest growing internet companies. We provide a comprehensive property rentals platform thJob Vacancy athelps Lagosians navigate the stressful, frustrating and unstructured Lagos property rental market.

In order to push our continued level of success, we require talented and resourceful individuals to fill the role stated out below:

Job Title: Quality Controller

Location: Lagos

Job Description

  • The successful candidate will be responsible for ensuring product and services meet the established standards of quality including reliability, usability and performance.


  • Listen to 10 phone calls per agent daily and rate each call on a) introduction b)service delivery c)tone of voice d) problem resolution e) ending conversation.
  • Monitor relevant periodic targets per role.
  • Give feedback on results.
  • Organise regular trainings based on data collected.
  • Handle complaints on major issues.

Qualifications and Experience

  • Minimum of Bachelor’s Degree.
  • Experience with implementation of corrective action programs.
  • Customer service experience.
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  • Strong computer skills including Microsoft Office and databases.
  • Knowledge of relevant regulatory requirements.

Key Competencies:

  • Attention to details
  • Communication skills – verbal and written.
  • Data collection, management and analysis.
  • Problem analysis and problem solving.
  • Planning and organizing.
  • Judgment and decision-making.
  • Customer service orientation.
  • Teamwork.

Application Closing Date
30th November, 2016.

Method of Application

Interested and qualified candidates should:
Click here to apply online

Note: Candidates must be prepared for an interview invite Job Vacancy atshort notice.

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