Service Delivery Manager – Performance Management at Swiz-tech Nigeria Limited

Swiz-tech Nigeria Limited was established, incorporated and registered (RC387248) in 2000 as a technical services company and as a limited liability company in Nigeria.

Our company is committed to innovative ideas in office automation and networking to meet the challenges of a modern day telecommunications and ICT office.

We are recruiting to fill the vacant position of:

Job Title: Service Delivery Manager – Performance Management

Location: Nationwide

Department: MSIP

Reporting to: NPI Head

Overall purpose

To manage the entire network optimization and KPI performance management function of the Customer network / solution from an overall planning and engineering perspective, according to contractual requirements and telecoms strategy, ensuring the fulfillment and outlined performance management objectives are fully met.


  • Drive advanced level performance reporting strategic objectives in Optimization
  • Provide leadership in Optimization performance KPI management and escalate and flag deviations from SLA’s/WLA’s
  • Optimization KPI reporting of Network Performance to CXO level, governance board and steering committees
  • Identifying any likely trend impacting on the performance of the network
  • Adherence to Optimization KPI reporting processes and make recommendations
  • Ensuring thjob atthe monthly Optimization Key Performance indicator report is produced for distribution to Management and Customer and contractual deviations are flagged
  • Provide internal management with consolidated reports of Core, Transmission and Radio Network performance and / or other performance reports applicable to the service delivery on a scheduled basis.
  • Responsible to follow through all recommended performance improvement actions with GPOC.

Knowledge and Experience Required

  • Bachelors/Masters Degree in Telecommunications. MBA is an advantage.
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  • 5-7 years of experience preferably familiar with Telecoms processes/procedures and good internal contact network. Ability to work on senior management level.

Skills and Competencies

  • A profound overview of different technical areas in telecom, datacom and can quickly acquire new knowledge and digest new information.
  • Knowledge of Ericsson’s organisation, products and services.


  • Understands and analyses complex issues or problems, both current and potential, in order to identify the most appropriate solutions.
  • Uses strategic vision to define priorities and plan time, budget and resources realistically to achieve business objectives.
  • Strong willed and excellent negotiation skills
  • Adherence to Code of Ethics and our Core values


  • Excellent interpersonal and presentation skills
  • Driven and selfstarter, ability to push supporting functions to be able to deliver as to Ericsson commitment levels
  • Diplomacy and taskoriented, getting the right balance

Application Closing Date
20th September, 2016.

How to Apply

Interested and qualified candidates should send their CV’s – with the subject of the mail containing the above job description and their names in full – as attached files to:

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